Welcome and Introduction

• Who's who?
• What do we want from this workshop?

Concepts: Testing and Globalization

• Overview
• Purpose of testing
• Testing in the development process
• Types and phases of testing
• Quality definitions and perspectives
• Roles & deliverables
• Standards
• Internationalization model
  A graphical model that illustrates the three basic tasks of internationalization:
  resource externalization, cultural generalization and preparation of the localization kit.

Testing Economics and Workflow

• Economics of testing
  • Rational
  • Boehm
• Budgeting and staffing for the multilingual test organization
  • Testing with native language speakers
  • In country testing
• Configuration and change management for multilingual software
• Workflow and test suite management - globalization concerns
  • Requirement management
  • Decision making
  • Metrics

Test Lab and Platform Coverage

• Setting up a multilingual test lab
  • Hardware
  • Software testing tools
  • Scheduling
• Resource allocation to maximize test coverage with minimal time

Globalization Test Strategy

• Building a globalization test strategy
  • Global requirements analysis
  • Quality factors
  • Technical risks
  • Failure modes
• Testing objectives
  • Requirements analysis
  • Quality factors
  • Technical risks
• What not to test

Test Plans and Test Cases

• Building a globalization test plan
  • Functional test s
  • Linguistic validation
  • GUI testing
  • Cultural concerns
  • Data integrity
  • Data processing
  • Platforms
  • Install/Uninstall
• Test cases for multilingual software
  • Definition
  • Guidelines
  • Equivalence classes
  • Design
  • Classes

Bug Triage

• Bug definition and bug isolation
• Decision making in a global organization
• Multilingual bug workflow
  • State diagram
• Process improvement
• Bug examples

Testing Steps

• What can go wrong in international software?
• Documentation validation
• Pseudo translation
• Source code review
• Multilingual text and numeric data

Wrap-up: Next Steps and Useful Resources

• Next Steps
  • Establish testing goals
  • Define a team model
  • Organize workflows
  • Staff the team
  • Set up a test lab
  • Start testing!
• Useful Resources
  • Books
  • Web sites
  • Checklists